Robinsons Hotels and Resorts (RHR) is gearing for a soft re-opening of select Go Hotels and Summit Hotels and Resorts around the Philippines. They will resume receiving guests after the Covid-19 lockdown. RHR is the hospitality arm of Robinsons Land Corporation. In preparation, RHR has devised new ways to keep guests and hotel staff safe.
Safety Protocols at Robinsons Hotels and Resorts
The safety protocols at RHR include elevated standards of hygiene and cleanliness. All are based on the World Health Organization (WHO) guidelines and Department of Health New Normal protocols.
Throughout the Covid-19 quarantine period in effect since mid-March, RHR has kept over 50% of its homegrown hospitality brands. Go Hotels and Summit Hotels and Resorts continued to open to service the needs of long-term stay guests. These are mostly employees from business process outsourcing firms and repatriated OFWs complying with government guidelines for auto-quarantine.
With some LGUs announcing its transition from GCQ to MGCQ, RHR gears up for the re-opening of select hotels by June 16, 2020. These will start with four of its provincial hotels, namely:
- Go Hotels Iloilo
- Summit Hotel Tacloban
- Go Hotels Butuan
- Go Hotels Iligan
Working with Ecolab
In addition to following the guidance provided by the WHO, the Philippine government, DOH, and the Department of Tourism, RHR also consulted with Ecolab. The company is a top sanitation expert, which helped RHR implement the Circle of Clean protocols.
Circle of Clean is the term for RHR’s elevated standard of hygiene and cleanliness. It was developed with the aim to provide a worry-free stay experience for hotel guests — from pre-arrival to post-departure. These touch points are implemented in all Go Hotels and Summit Hotels and Resorts around the Philippines.
Circle of Clean Protocols
RHR’s Circle of Clean Protocols include but not limited to:
- Frequent cleaning and disinfection of high-contact public areas. These include touch screens, computer keyboards, door handles, hand railings, elevators, and public bathrooms.
- Consistent use of hospital-grade disinfectant in partnership with industry expert Ecolab. They provide trusted products to meet the highest cleaning standards and ensure the peace of mind of owners, guests, and associates.
- Temperature checks, foot bath, hand sanitizers, and luggage sanitation. On-property signages reiterating social distancing and personal sanitation guidelines are scattered all over.
- Contactless check-in and check-out via Self-service Kiosks (in select hotels). There are clear partitions at the front desk and UV light sanitation of keycards before issuing to guests.
- Personal protective equipment for front office, housekeeping, and food and beverage team members.
- Weekly misting in all guest areas and regular deep cleaning sessions. These are required to protect the safety of the guests and associates.
- Modified food and beverage operations. They will launch the pre-order/pick-up/ delivery at Café Summit. There will also be a shift to pre-packaged set for breakfast, lunch, and dinner.
- Updated furniture spacing in restaurant and function venues to promote appropriate social distancing.
- Best-in-class training programs for hotel staff on enhanced operating protocols at Go Hotels and Summit Hotels and Resorts.
“Since ECQ began on March 16, 2020, we have been closely monitoring the rapidly-changing situation around COVID-19. We are responding to new information as it arises and preparing for all possible scenarios,” said Arthur G. Gindap, General Manager, Robinsons Hotels and Resorts. “We know that people will travel again for leisure and to see family and friends. And when they do, Robinsons Hotels and Resorts will be ready to welcome them back.”
Summit Hotels and Go Hotels brand websites, social media pages, and viber communities shall be updated on hotel re-opening schedules and Circle of Clean protocols. For more information visit: www.summithotels.ph and www.gohotels.ph.
“As we face the challenges ahead, I know we will continue to work on ways to make sure genuine care (“malasakit”) and our bayanihan spirit remain at our core. This will be a challenge, but it is an exciting one. And it is one we are more than happy to face, together,” Gindap said.
Meanwhile, here are other Covid-19 stories in this blog:
- New RT-PCR Laboratory in Bacolod at The Doctors’ Hospital
- Megaworld Lifestyle Malls Reopens with Stringent Safety Measures
- TanodCOVID: Globe and DOST Partner for COVID-19 Contact Tracing
- Covid-19 Face Masks for a Cause in Negros Occidental
- foodpanda Delivers Good Food to COVID-19 Frontliners
- Merzci Cares Feeds Many During Covid-19 ECQ
- SM Builds Seven Covid-19 Emergency Quarantine Facilities in Manila
- Chamber Volunteer Fire Brigade Disinfects Bacolod City Streets
- Globe Gives P5M Help to Frontliners from Globe Rewards