Self-Service Banking Technology: BDO Integrates Benefits of Digital to Branch Systems

Local businesses in the Philippines are turning to self-service technologies as part of living in the new normal despite the pandemic. They aim to provide more efficient and safer ways for customers to accomplish their daily transactions. In this light, the BDO self-service banking technology is also being introduced for the BDO branches around the country. Read more about it and how it could improve your banking experience.

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BDO Swift Code: BNORPHMM, SWIFT Code for BDO UNIBANK, INC., MANILA

Business in the New Normal Includes Self-Service Banking Technology

Aside from local enterprises such as laundromats, convenience stores, and restaurants, big establishments such as banks are also adopting self-service technologies. They want to cater to the evolving needs of their customers, especially in the new normal way of life and its evolving challenges.

BDO Unibank is at the forefront of such innovations to improve its customers’ banking experience. They have combined digital self-service solutions with person-to-person customer service to enhance the in-branch banking experience of its clients. But most importantly, these solutions are deployed so clients can do their transactions faster.

In-branch Innovations

Currently, BDO branches offer paperless transaction processing. With this, clients can input their transactions in a kiosk inside the branch instead of manually filling up forms.

But for a more seamless and safer customer experience, clients also have the option to book an appointment online for their branch visits. They will then receive a QR code to be scanned on the QMS (queue management system) scanner once they reach the branch and then they can immediately fall into the queue.

Banking Convenience

BDO clients who have already experienced the upgrades acknowledged convenience in the usage—giving them a level of comfort and ease, and quicker processing.

Additional self-service innovations will be rolled out in the branches, such as the BDO Universal Machine. It will allow clients to perform check deposits easily, even without the assistance of branch personnel.

The introduction of self-service technologies in its branches is part of BDO’s digital transformation efforts to make its service delivery more efficient and to promote customer satisfaction across all its channels. Go to www.bdo.com.ph/book-your-visit for more details on branch visit online booking.

How to book your branch visit

1. Use any of your digital devices to visit www.bdo.com.ph/book-your-visit.
2. Select ALL the transactions you need to do.
3. Choose your preferred branch, date, and time. Then save the QR Code.
4. Visit your preferred branch on your scheduled appointment. Proceed to the Service Assist machine to scan your QR Code.
5. Get your queue number ticket and relax as you wait for your turn.